FAQs
Is any items available for ship?
- Some product may including alkaline battery, but we will take out and battery is not allow to ship.
- We DO NOT help purchase for nail polish, perfume,liquor, some product may content flammable liquid. Also for spray, anything with spray can.
How to I get my refunds? (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Normally we don't take any responsibility on any damage / lost during shipment since the package has been deliver out of Japan, we can't control it. But, we accept if customers has their compliment on us, we will try to make you a refund if case is special. Normally shipping fees won't be refund for parcel lost, we just able to refund for your goods, 50% of your purchase amount. (Depends on cases)
18ichiban is only provide shopping service and we are not manufacture. Please understand our condition before you shopping with us.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at chat inbox or 18ichiban-info@solo-times.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at solotimes0104@gmail.com .
Shipping
To return your product, you should mail your product to:
Esojima 2-3-2,Utsunomiya-shi,Tochigi.Japan (321-0107)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.